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Donegal community support helpline launched 01.04.20

A dedicated community support helpline (1800-928-982) has been established by Donegal County Council to assist at risk members of the public in accessing non-emergency and non-medical supports and advice during the current public health emergency.
The confidential phoneline service was established by the new COVID-19 Donegal Community Response Forum, which includes over twenty agencies and organisations. The helpline is focused primarily on ensuring that vulnerable members of the community or those living alone can access deliveries of groceries, medicine and fuels. The role of the forum is to ensure that there is a co-ordinated community response and to enable all voluntary statutory agencies to collaborate in support of our communities and particularly of our most vulnerable members.
The new phoneline is just one aspect of the Community Response Forum’s work. Its core aim is contributing to the community-wide effort to limit the spread of COVID-19. Donegal County Council, through this group, will ensure that the wide variety of groups working across the county to assist those in need, will do so in an organised, collaborative and targeted way.
Chief Executive, Seamus Neely explains “There are a number of agencies currently doing excellent work in delivering care to older and vulnerable people in our communities. The Council’s role, through this forum is to provide a targeted, integrated and coordinated approach to the delivery of these much needed services to our more vulnerable citizens across the county during the COVID-19 pandemic. Set to come into effect from Monday 30th March, Donegal County Council is providing a dedicated free contact number (1800-928-9820) and dedicated e-mail covidsupport@donegalcoco.ie available from 9am to 5pm.”
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